FAQ

ABOUT US

Who are we?

“Wagging your tail with us" is the starting point of all of us, And the creation of HERO DOG is the first step that we take to practice our beliefs. Our daily work is to think about “how to give a better way of life for pets”, so the reasonable practicality of products and green environmental protection have been put in the first place when we designing the product. Learn more

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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    Social Media

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      SHIPPING

      What are your shipping options?

      Herodog currently can ship to Many international destinations due to our powerful distribution network. We are shipping to USA,Europe, North Central, and South America, Australia and major countries throughout Asia. Learn more

      Help! I have not received my package. 

      If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

      ORDER AND REFUND

      What if I am unsatisfied with my order?

      We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

      I would like to return my purchase!

      If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unused, in the state you received them, and in the original packaging. 

      Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      If you have any further queries, please do not hesitate to drop us an email. We are happy to help!

      How long does it take to receive my refund?

      Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      PAYMENT INFORMATION

      Is it safe to use my credit/debit card on your site?

      Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

      What forms of payment do you accept?

      Currently, we accept PayPal and Credit/Debit card payment through Shopify Payments for all orders. 

      I have a query or issue with my purchase.

      Please send us an email and we will respond to you within 24 hours. 

      Thank you for shopping with us!