Washable Dog Kennel Crate Pads

• If your shipment is visibly damaged upon receipt, have the delivery man note this at the time of delivery. 
• If you are not completely satisfied with your purchase, items may be returned within 30 days of purchase and will be exchanged or credited. Items must be in original condition and accompanied by the original receipt or date of purchase. When returning merchandise, please include your name, address, phone number and e-mail address. Returns will be credited for the original price of the merchandise. It would also be appreciated if you send us an e-mail advising of your intent to return.
• Please contact us at info@herodogworld.com.

Shipping information

Herodog currently can ship to Many international destinations due to our powerful distribution network. We are shipping to USA，Europe, North Central, and South America, Australia and major countries throughout Asia.

The following are the countries that we could ship to:

United States, Germany, France, Italy, Spain, Japan, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Canada, Israel, Saudi Arabia, Russia, Ukraine, Australia, Brazil, Hong Kong, Korea, Singapore, Malaysia, Ireland, New Zealand, Turkey, Mexico.

Herodog offers Free Shipping on all orders in the US within 7-10 days. The rest of the countries need to be delivered in 10-30 days, which would be sent by Express or Normal air-mail with a little fee.

6 months Warranty Policy

• Online purchases made through herodogworld.com break down within 6 months in the period of proper use, our customers can enjoy the relevant warranty to get them replaced.
• If you have a warranty issue, please contact our Customer Service Team about your product issue and how to best handle your problem.  Warranty returns should be sent to email info@herodogworld.com.